Context: Our client is a specialist wholesale insurance operation providing niche insurance products and policies to the New Zealand insurance market place. The Company’s Office is based in South Auckland, which has a team of 19 employees. The owner decided to take a step back from their work which led them to establish and fill the role of a GM.
- The newly appointed GM was a current employee of the organisation taking a step up in their career.
- From the start the owner could see that their newly appointed General Manager was stepping into a void created by the owner taking a step back from work.
- While the GM showed excellent analytical ability and was a friendly person, he also had a history of rubbing people up the wrong way, and being overly directive in his approach to dealing with subordinates.
- The owner had previously worked with POD on a regular basis, so knew where to go for help.
- POD stepped in right from the start of his appointment to provide the new GM with regular leadership coaching. This not only helped him understand his own tendencies in terms of leadership style but also the style preferred by his individual team members and the need to use different leadership styles within different situations.
- As part of this coaching we also covered more general topics such as managing performance, emotional intelligence and dealing with conflict.
Outcomes: The GM proved to be an outstanding student and really took on board the coaching material and immediately started to model excellent leadership behaviours within the workplace. Pretty quickly the team relaxed, realising that the GM was not going to be their worst nightmare and that there were actually some real benefits to having him in the position. He approached business decisions and dealt with people in a very logical and considered manner and while he had to make some tough decisions they were always in the business’s best interest and this was recognised by all involved.